Privacy Policy

Effective Date: November 14, 2024

Franklin Painting LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

1. Information We Collect

We may collect the following information:

  • Contact Information: Name, phone number, email address, and physical address

  • Service Information: Details about requested painting services, property information, and project preferences

  • Communication Records: SMS messages, emails, and call records related to service inquiries and appointments

2. How We Use Your Information

We use your information to:

  • Schedule and confirm appointments for estimates and services

  • Send service reminders and updates via SMS, email, or phone

  • Provide quotes and follow up on service requests

  • Send promotional offers and seasonal discounts (with your consent)

  • Improve our services and customer experience

  • Comply with legal obligations

3. SMS/Text Messaging

By providing your phone number and consenting to receive SMS messages, you agree to receive:

  • Appointment confirmations and reminders

  • Service day notifications

  • Promotional offers and marketing messages

Message Frequency: Varies based on your activity and our promotional campaigns.

Opt-Out: Reply STOP to any message to unsubscribe. Reply HELP for assistance.

Message & Data Rates: Standard message and data rates may apply.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

  • With service providers who help us operate our business (e.g., SMS platforms, CRM systems)

  • When required by law or to protect our rights

  • With your explicit consent

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications at any time

  • Withdraw consent for SMS messaging by replying STOP

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Franklin Painting LLC
Phone: +1 (908) 554-4538
Email: [email protected]
Address: Van Ness Terrace, Union, New Jersey

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Last Updated: November 14, 2024